Caller Authentication
The time for control questions is over! Now you can use BankID to verify customers who call customer service.
Save time per customer
Quick identification of customers makes each call to support shorter.
Notification in the BankID app
The customer gets a notification straight to their app, for secure communication.
Integrated into the phone system
BankID authentication is integrated into the phone system for quick and easy use.
Get pre-identified customer calls
Do you spend time figuring out who you’re talking to at the customer service center? With BankID, you can now identify customers calling in, without wasting time on control questions. Faster for you, and more convenient for the customer!
BankID can be integrated into your IVR/phone system, allowing customers to be identified while they wait in the call queue. With this solution, the customer is securely identified before the advisor answers the call, so the entire conversation can focus on helping the customer. The service can also be used directly by an advisor, who can trigger BankID authentication in the app whenever needed.
Save over a minute per call
Based on our tests, it takes 1–1.5 minutes to identify customers in a phone call.
With our portal solution, this time can be reduced to 20 seconds, but the real efficiency gain comes when identification is integrated into the phone system. Then the verification happens while the call is being routed to the advisor, who no longer needs to spend any time on it.
Safe and easy user experience
The service requires the customer to have downloaded the BankID app and activated biometrics.
Identification itself is carried out using biometrics in the BankID app, no password needed. Fast, secure, and simple!
Contact a reseller for more information
Do you want to test the service or need more information? Please contact one of our experienced partners.
