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Your BankID partner will help you
If you have purchased BankID through a reseller, they will welp you with problems that might occur. You can aslo look for answers on this page.
Common questions
BankID with biometrics does not support being displayed within an iFrame. The reason for this is that it's more challenging to guarantee security within an iFrame. BankID OIDC is also phasing out iFrame support. We recommend opening BankID using redirects or by opening a new window.
End-users who can use BankID with biometrics (face, finger, or PIN) have enabled this option within the BankID app.
BankID with biometrics is approved for payments and meets the requirements for Strong Customer Authentication (SCA) according to PSD2 and 3D Secure. The service is at the "Substantial" level according to the eIDAS standard. This means that the service can be used for most purposes.
No. If you intend to electronically sign a document, you cannot use BankID with biometrics.
However, to view information such as the amount and recipient for a payment, BankID with biometrics is a good choice.
BankID with biometrics uses the built-in biometrics on the phone or computer, also known as WebAuthn. BankID never has access to biometric data but receives a signed confirmation from Apple and Google that the user has authenticated themselves using biometrics.
Contact your BankID partner
If you have purchased BankID through a partner, they will help you if you have questions.
