Error messages
See the most common error messages for BankID and what they mean.
Common error messages
We´re sorry, something went wrong...
It seems that your mobile device does not meet the minimum security requirements to run the BankID app. Typically, this error occurs when we think that the device you’re using has been jailbroken or rooted (but it can also occur in other situations). Jailbreaking and rooting, removes safeguards from your phone which can leave your device vulnerable to fraudulent attacks.If you think this does not describe your situation, please contact customer service in the bank that issued your BankID.
- Meaning: Your BankID is locked, often due to entering the one-time code incorrectly multiple times.
- Solution: Contact your bank to unblock your BankID.
- Meaning: Your BankID on mobile is no longer operational due to the phasing out of this service.
- Solution: Download the BankID app or use a code unit.
- Meaning: This error arises when you have an older or expired BankID certificate, preventing you from using the BankID app.
- Solution: Contact your bank to obtain a new BankID certificate. There is a one-week waiting period after obtaining a BankID with a password before activating the BankID app.
- Meaning: This error suggests that your BankID may be blocked. You should contact your bank for assistance.
- Solution: Contact your bank for guidance.
- Meaning: This message indicates temporary issues with BankID services. Check status.bankid.no for service updates and retry later.
- Solution: Wait and retry later. If the problem persists, contact your bank.
BID-2030, BID-2031, BID-2032, BID-2033, BID-20b0, and BID-20b1
- Meaning: These errors relate to communication problems, often due to slow internet or device performance.
- Solution: Try a different browser or network.
- Meaning: This error signifies that the bank's one-time code service is inaccessible.
- Solution: Check the status of your bank's one-time code service and retry later.
- Meaning: This error results from communication problems between your computer and the bank.
- Solution: Try clearing cookies/browser data or use a different browser for a new login attempt.
- Meaning: This error indicates a problem with the BankID service. If the status on status.bankid.no is orange or red, wait until the service is operational again.
- Solution: Retry later, or contact your bank if the issue persists.
There is a problem with the migration of information from your old BankID App right now. Please try this:
- Reboot your phone and try again;
- If that doesn’t help, wait 24 hours and try again;
- If you are still experiencing this issue, please contact your bank for assistance.
- Alternatively you can delete the app and download and activate the app again. Be aware that this means there will be a one hour waiting period for security reasons to complete the activation.