Intended for customer support. These guides will be moved when new activation flow is completely implemented. Screenshots are temporarily only in Norwegian.
When you open the app for the first time, you'll see this screen. Select "Get Started" to activate. If you have opened the app before, you can choose "My BankID" at the bottom and then "activate app".
Read the information about the BankID app and press "activate".
Enter your Norwegian National Identity Number (11 digits).
Enter your mobile phone number and press "next", The phone number needs to be the same as the number registered by your bank.
We use your phone number to send a confirmation code by SMS, that you will need to enter in the next step.
After entering your phone number, you will recieve a one-time confirmation code by SMS. Enter the six-digit code and press "next".
By entering the code, you confirm that is your phone that is being used to activate BankID.
I this step you are presented with the option to activate the app via passport, or Norwegian national identity card, or alternative methods. Select "other options" if you are using the code unit to activate.
Note that customers of banks that do not have an agreement on activation using ID Check will skip this step and directly proceed to the next.
Here, you will be presented with different activation methods. Note that the options availiable in this list will depend on the bank you are a customer of. Your list may differ from this screenshot.
Select "BankID on Mobile".
Here, you will get an overview of what you will need to complete the activation. Read the information and press "I have everything".
Read the information about the steps you will need to go througg to complete activation. Press "Log in".
Now, we'll make a normal login using BankID on Mobile. Enter your mobile phone number and date of birth and press the blue arrow to proceed.
Remember the reference words that appear. You do not need to do anything in this step for the login to proceed.
Make sure the reference words that appear match the ones from the previous step. Press "approve" to proceed"
Enter your BankID PIN and press "send" to proceed.
BankID on mobile is confirming the login. You do not need to do anything to proceed. The activation will continue automatically.
After you have completed the login, you must wait for one hour to complete the activation. The reason for this is to help us ensure that it is you and no one else trying to activate the app on your phone.
If you want to be notified when you can complete the activation, you can choose "Remind me".
If you chose to be reminded, you need to press "ok" to allow the app to send a notification to your phone when the quarantine period is over.
When the quarantine has ended, you have 2 hours to complete the activation. Press "activate" to proceed.
To complete, the activation of the BankID app, we'll need to log in with BankID on Mobile for the last time. Enter your phone number and date of birth and press the blue arrow to proceed.
Same as before, remember the reference words that appear. You do not need to do anything in this step for the login to proceed.
Make sure the reference words that appear match the ones from the previous step. Press "approve" to proceed"
Enter your BankID PIN and press "send" to proceed.
BankID on mobile is confirming the login. You do not need to do anything to proceed. The activation will continue automatically.
Wait while the app connects to your BankID and completes the activation. You do not need to do anything in this step.
The app is active and ready to use!