ID Verification
Questions and answers about ID checks using a passport or national ID card.
The requirements for confirming identity do not currently apply to those who only use a BankID code device. ID verification solutions for code device users will be launched at a later date.
You can therefore still use the code device, but we encourage everyone to start using the app, which has better security and universal design. If you want to start using the BankID app, you can confirm your identity by scanning your passport or ID card in the app.
Some foreign citizens are having problems confirming their identity in the BankID app. Please read our article, linked below, for more information.
If you don’t have a valid passport or national ID card, you still have time to order a new one. Your BankID can be used as before until it is in place.
Yes, it is secure and you can use it safely. Identity verification is about making sure that the right person is the one starting to use the BankID app.
Yes. When you use ID check in the BankID app, your passport/ID card and face are scanned. This information is only used to verify your identity and prevent fraud. The information is not stored longer than necessary, and everything is automatically deleted after 30 days, including at service providers.
For BankID services, we process personal information about you, such as name, personal identification number and transaction history. This is processed safely and securely, and only to provide BankID services. All processing of personal information in the BankID app takes place within the scope of EU/EEA data protection legislation. More details about the processing of personal information can be found at bankid.no
It is entirely possible to get help to confirm your identity. Family or others can assist by holding the phone and helping you through the process. However, we emphasize that you must trust the people who are helping you, and you must never share your BankID password or PIN code with anyone. BankID and the banks are also committed to providing good information and support to users who find this challenging.
You are asked to:
- scan passport or national ID card
- scan your face
Everything happens digitally in the BankID app. A step-by-step description of the process can be found at bankid.no.
The app will continue to work and is safe to use, but to meet requirements and be on the safe side, everyone must verify their identity in the app.
We want to carry out as many ID checks as possible, as quickly as possible. However, no one will lose their BankID if they do not complete the ID check, out of consideration for digital inclusion.
Some users of the BankID app must confirm their identity in the app. This means that users have to scan their passport or national ID card and their own face. This measure makes BankID even more secure.
Users who are subject to the requirements will receive a notification in the app when it is their turn. It is recommended that you verify your identity as soon as you receive the notification in the app.
Updated and detailed information about the process can be found here at bankid.no. If you have questions related to your BankID or need practical assistance, you can also contact your bank.
This applies to most users of the BankID app.
It does not apply:
- persons under 18
- people who only use a code device
Those who are covered by the ID verification will receive a notification directly in the BankID app explaining what they need to do. Users who are not asked to confirm their identity do not need to do anything.
The requirements to confirm identity do not currently apply to users of the BankID app who are under 18 years of age. Those who only use a code device with BankID are also not included. ID verification solutions for these groups are being developed and will be launched at a later date.
This applies to most users of the BankID app.
Those who are subject to the ID check will receive a notification directly in the BankID app explaining what they need to do. Users who are not asked to confirm their identity do not need to do anything.
It applies not to:
- people under 18
- people who only use a code token
People with foreign passports or d-number, can scan their ID. See what to do if it fails in the link.
This is done to ensure that it is the same person in the physical and digital worlds. Comparing the identity document with the facial image reduces the risk of identity theft, fraud, and other crime.
The background is requirements from the EU and means that the BankID app can only be used by people who have completed a valid and documented ID verification. Some users have previously had the BankID app activated in ways that do not meet today’s security requirements, for example by using a code device sent by mail.