Assistance for using BankID

Contact your bank to obtain BankID. To get BankID, you need to provide identification with your passport and have a personal meeting at the bank. Your bank will send you a code unit (for one-time passwords) and everything you need to set up BankID. Once you have the code unit, you can use it to activate the BankID app.

BankID is a personal and simple electronic identification for secure authentication and signing online.

In the physical world, you identify yourself with a passport, driver's license, or bank card. In the electronic world, you can use your BankID to confirm your identity. In the physical world, you use a ballpoint pen when signing a contract. In the electronic world, you can use your BankID to electronically sign documents and messages.

By using your date of birth, the code you receive from an app or code unit, and the personal password you've chosen, you can log in with BankID.

BankID can be used for tasks such as logging into online banking, accessing private services, and on public websites. The same BankID can be used across the banks you have an account with. With BankID, you can electronically sign documents, eliminating the need for in-person meetings or sending physical mail. For example, you can use BankID to apply for daycare placement, update your address with the postal service, make a bid on a house, sign a loan application, register documents, and more.

Banks offer various types of one-time code solutions, such as a code unit that generates one-time codes, or apps like BankID-app or NordeaID.

Many prefer a solution without a code unit. In that case, you can activate the BankID app if your bank supports it. If you have BankID from SpareBank1 or Nordea, you can use their own apps, which function in the same way as the BankID app and serve the same purpose.

BankID is offered by the banks in Norway and is based on a common infrastructure developed jointly by the banking industry. The service is provided by the company Stø AS. If you have any questions or issues related to BankID, please contact your bank for assistance.

If you have forgotten your BankID password, you can contact your bank in order to reset it.

If you have entered the wrong password too many times, yor BankID will be suspended. Then, you need to contact your bank in order to reopen it.

You suspend your BankID by contacting the bank that issued it. Contact the bank at once if you suspect that either password, biometrics or code unit are lost.

Your bank is responsible for providing you with information and user support related to your BankID. Therefore, please contact your bank if you find that your BankID is suspended.

If you have forgotten your BankID password, you can contact your bank in order to reset it.

If you have entered the wrong password too many times, yor BankID will be suspended. Then, you need to contact your bank in order to reopen it.

The age limit varies in different banks, so check what the age limit is in your bank. You usually need assistance and approval from parents if you are under 18 years old. In some banks, parents can order BankID for you through online banking. To get BankID, you must have online banking access, an account, and be verified with a passport.

Not all bank customers with a code unit (one-time PIN) have an active BankID. The BankID certificate associated with the code unit can expire if you haven't used it for a couple of years. This applies, for example, to some loyal BankID on mobile users who haven't used the code unit in a long time. If you're unsure whether you have an active BankID or not, contact your bank or perform a test.

Contact your bank to get BankID. In many banks, you can order BankID yourself through online banking. With BankID, you have an electronic ID that can be used for accessing public websites, digital mailboxes, electronic bidding, secure online payments, and much more.

Your BankID is typically valid for two years. As the expiration date approaches, you will be prompted to renew your BankID when you log in.

If you haven't used BankID for two years, it expires, and you must create a new BankID.

There may be changes and upgrades in the solution that could require renewal at an earlier date.

BankID on mobile is gradually being phased out, and you cannot create BankID on mobile again.

You can get BankID from all the banks you have a customer relationship with. However, one and the same BankID can be used across banks. If you want to move your BankID to the bank you use the most, you simply order BankID in your new online bank. The old BankID will stop working after a while if it is not used.

For security reasons, you can only have the BankID app on one device at a time.

You can see which bank you have BankID from in the BankID app or by clicking on the "shield" with your name when you log in with BankID online.

In regular BankID, the secrets associated with your personal electronic identity are securely stored in a vault. You enter a one-time code and your BankID password.

The BankID app is a digital code token that can be used instead of the physical code token when logging in or signing with BankID. The app is used alongside your personal BankID password.

BankID on mobile is fased out in favor of BankID on the app.

No, not quite yet. Even though you can manage your daily tasks with BankID on the app, it's still wise to have the code unit as a backup. If you lose your phone, you'll need the code unit to reactivate the app. We are working on simplifying BankID, so in the future, you won't need the code unit anymore.

You can change your personal BankID password while logging in with BankID, in the menu at the top right of the BankID box. Select "Change password."

In most cases, you can also change your BankID password in your online bank.

If you need a new code unit or other one-time passwrd device, please contact your bank. However, we recommend using the BankID app.

With your BankID, you can electronically sign agreements, documents, contracts, and similar items. This electronic signature is, with a few exceptions (such as wills), legally binding just like an agreement signed with a pen.

You are first presented with the document/text you are going to sign. After reading what is to be signed, you must check that the document/text has been read and understood.

The actual signing takes place in the next screen. You sign using your date of birth (may be pre-filled - e.g., in online banking), a one-time code from the code card (or another one-time code solution), and your personal password.

In some cases, you will be offered the option to save the document. We recommend that you save it so that you have access to the signed document later.

Yes! Just like you sign an agreement with a pen on behalf of your company today, you can use your personal BankID when signing electronically. Electronic signatures are equivalent to physical signatures. If you have signing authority in the company today, you can also electronically sign on behalf of the company with your own BankID.

Yes, we continuously work on the security of BankID. Threats are constantly evolving, which makes collaboration between banks essential. In addition to security, we prioritize user-friendliness. Balancing these two factors can be challenging, and a lot of resources are invested in making BankID both a secure and user-friendly solution.

There is no liability limitation for the bank if your BankID is misused to log into the online bank and the account is emptied. The Financial Agreement Act (Norwegian: Finansavtaleloven) applies in such cases, and under this law, the bank has full liability unless the customer has exhibited gross negligence or has not notified the bank promptly after becoming aware or should have become aware that they had "lost" the login mechanisms for online banking (BankID).

The liability limitation in the BankID agreement primarily applies when BankID is used for purposes other than managing the account. In such cases, there is a limit of 100,000 NOK on the bank's liability as the issuer of BankID

If you suspect that someone has gained knowledge of your BankID password, you must either change the password yourself in the BankID menu (Select menu and Change password) or contact the bank immediately. You should also contact the bank if your code card is lost or stolen.